1. How long does it take to receive a custom urn or memorial?
All personalized urns and memorials are handcrafted, typically requiring 4-8 weeks for production, plus shipping time. We will make every effort to deliver your memorial as quickly as possible and will keep you updated on the progress throughout the production process.
2. How do I choose the right urn size for my pet?
We offer a variety of urn sizes to suit pets of different weights. Please refer to the product details or contact us, and we will assist you in selecting the most appropriate size to properly store your pet’s ashes.
3. What personalization options are available for urns and memorials?
You can personalize the urn with your pet’s name, photo, date, or a special message. For example, with felted wool memorials, we create unique wearable keepsakes that capture the essence of your pet.
4. Can I return a custom urn if I’m not satisfied?
As these are custom-made products, returns are only accepted if the urn is damaged or defective upon arrival. Please contact us within 7 days of receiving the product for an exchange or refund.
5. What materials are the urns made from?
Our urns are handcrafted from high-quality materials, including ceramic, wood, metal, and stone. These materials are carefully selected for both their beauty and durability.